Advice and Answers from the Team
  • Getting Started
    • What's an NFT?
    • What if my wallet isn't connecting?
  • Buying
    • How do I make offers for specific NFTs?
    • How do royalties work on Origins?
    • How do I view details about an NFT?
    • How do I avoid transaction errors?
    • How do I find my transaction hash?
    • Why is my transaction confirmation time taking so long?
  • Selling
    • How do I sell an NFT?
    • How do I auction off my NFT?
    • How can I cancel or change the price of my listed NFTs?
    • What fees will I be charged?
  • Trust & Safety
    • How do we uphold trust and safety in web3?
    • What does it mean to DYOR?
    • What are Origins' guidelines for Launchpad?
      • Page 1
    • What are Origins' Launchpad Vetting Criteria?
    • What content is allowed to be listed on Origins Launchpad?
    • What are “rug pulls” and how do I report them?
    • What is an Unverified NFT?
    • How can I stay safe on Discord?
    • How do I keep my account safe and secure?
    • What can I do if my wallet is compromised?
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  1. Getting Started

What if my wallet isn't connecting?

Troubleshooting wallet connection issues

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Last updated 2 years ago

In some cases your wallet might not be talking to your web browser properly and they both need a quick reset.

You can try the following steps:

  1. Your browser and wallet should be kept updated to the latest version.*

  2. , close the program, and then open it again.

  3. Use a desktop computer or laptop with a browser like Chrome or Brave.

  4. Check to see if any security software, adblockers, or other extensions are getting in the way.

If these steps did not work for you or you still have questions, please reach out to our Customer Support Team using our chat widget.

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